Last updated: Sept 28, 2020
We are committed to providing our clients, customers, members (“you”, “your” or “them”) with exceptional service. Providing exceptional service may involve the collection, use and, at times, the disclosure of your Personal Information. Protecting your Personal Information is one of our highest priorities. While we have always respected your privacy and safeguarded all Personal Information, we have strengthened our commitment to this goal. This is to continue to provide exceptional service to you and to comply with all laws regarding the collection, use and disclosure of Personal Information. We will inform you of why and how we collect, use and disclose Personal Information; obtain your consent, as required; and handle Personal Information according to applicable law. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your Personal Information and allowing you to request access to, and correction of, your personal information.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
This website uses HTTPS to transmit and collect personal information securely (HTTP – HyperText Transfer Protocol plus SSL – Secure Socket Layer).
For more information about how HTTPS protects your data, see this page.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Your IP address is anonymized when being used by Google Analytics. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. Credit card information is processed securely by PayPal and Stripe on the Site, and this information is not stored or collected by the Site. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your anonymized Personal Information with limited third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. To protect your privacy, your IP address is anonymized when transmitted to Google Analytics. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Our Service does not address anyone under the age of 18 (“Minor”).
We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to remove that information from our servers.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.
Peacock & Fig is an anti-racist organization, and also strongly supports LGBTQ+, immigrant, and other minority rights. Racist or discriminatory comments on Peacock & Fig social media channels or via other means will not be tolerated.
All rights reserved. No portion of this blog or website, including any text, photographs, patterns (excluding freebies), graphics, and artwork, may be reproduced or copied without written permission. This includes using images, patterns, or art from Peacock & Fig to create other art or patterns from. All cross stitch patterns are copyright Dana Batho and are for personal use only. Reselling or redistributing patterns in any way is prohibited unless prior written consent has been granted by the designer. You are permitted to make a working copy of the pattern to stitch from. It is common practice to destroy a printed working copy upon completion of a pattern. Please ensure that young children who may use any of the patterns are supervised as the embroidery needle may be a hazard. Free patterns that are available to the Peacock Lounge members may be not openly distributed and shared by any means, and may not be sold or used for commercial purposes. To invite others to become a Peacock Lounge member and access the free patterns, please share this sign-up link — https://peacockandfig.com/join-now
For information on the shipping and production policies and procedures for art prints, please refer to the Shipping page. Please note that digital files such as PDF stitching patterns and printable trackers will not be shipped as they are digital downloads, and they cannot be provided in physical printed format from Peacock & Fig directly.
In the event that you’re unhappy with your print, Peacock & Fig will issue a full refund, minus shipping. Return shipping is buyer’s responsibility. Please contact the artist prior to shipping the item so the correct return address can be ensured (as the prints are sent to customers from a professional print company, not the artist). If you receive a damaged order, please contact the artist within 24 hours of receipt with photographs of the damage so it can be replaced accordingly.
PDF STITCHING PATTERNS AND PRINTABLES
As the download files are digital and cannot be returned, refunds are unfortunately not accepted for any reason. By purchasing any products, you agree to this policy at checkout. If there is an issue with the file itself (such the file is corrupted or there is an error in the file), please contact Peacock & Fig immediately.
A note from Dana: